Hit “send.” That’s what you did when the boss dispatched an email. You replied honestly, hit “send,” and now the guy down the hall is mad, six people are looking at you funny and they’re gossiping about you downstairs. You’re not sure what happened, but read “Kill Reply All” by Victoria Turk. Maybe your message sent the wrong message.

Coat off, computer on, coffee poured and what’s the next thing you do when you get to work? If you’re like most, you check your email, deal with the messages, check again, deal with the messages, check again, in fact, studies show that the average person checks work emails nearly 80 times a day.

And as the emails pile up, despite that we say we’re not bothered by the glut of them, we really are.

Email, Turk says, is not an optimal way to communicate. It’s efficient but stressful; better than some methods and lacking compared to others.

Rather than grind your teeth over it, try Turk’s method of “Inbox Zero,” if you dare; also remember that there are times when a reply to an email simply isn’t warranted. Learn to email like a CEO (unless you’re in sales); know your options (including old-school methods). Practice compassion for your co-workers by using the “bcc,” not selecting “reply all” and never, ever leave a voicemail.

As for informal communication, know how to avoid confusing your friends, how to use chat apps correctly and why the inventor of the MUTE button should “be handed a Nobel Peace Prize.” And if you’re thinking about creating a “work group” with a chat app, think again. Turk says that’s not a good idea.

Your inbox is out of control. The v-mail on your cellphone is so full that nobody can leave messages anymore and you just got a text from a colleague and it’s mostly emoji. Isn’t it time to read “Kill Reply All”?

Yes, it probably is if your business communicates primarily electronically these days, because the author makes sense of new rules to heed and faux pas to avoid, in mostly helpful, usable brief chapters. Be aware, however, that some points may make certain readers reel in horror. She is nor, for instance, a fan of old-fashioned phone calls.

The good news is, nobody ever said you had to follow everything, right?

Likewise, nobody ever said you had to read everything, either, so feel free to skip around in this book if you want. The info on dating might be irrelevant, but amusing. Do be sure to look over the chapter on friendship, though: there, Turk – who is somewhat the Miss Manners of C-Suites – offers tips on communicating with pals, progeny and partners, and much of that instruction could easily extend to the office.

No more wrangling a bloated inbox. No more tangled message threads. No more angling for forgiveness on communication if you read “Kill Reply All.” For every businessperson who wants to do right and do better, this book will be a hit.

Terri Schlichenmeyer’s reviews of business books are read in more than 260 publications in the U.S. and Canada.